Product ID:
Subject: Warranty Claim – H67 Wireless Microphone, Amazon Order 407-9452484-3636325
Content: Purchase date: 24 August 2026Amazon Order No.: 407-9452484-3636325Seller: WenfengjinBrand: xixixiaxiaModel: H67Packaging code: X002JJRVVJFRManufacturer: Shenzhen Boruishen Elec. Tech. Co., Ltd.The device is not working reliably. The receiver repeatedly loses connection with the transmitter: the connection indicator starts flashing, and the audio cuts in and out during video recording.Both microphones have been tested. The set works properly with an iPhone XS Max, but the connection repeatedly drops with an iPhone 14 Plus and an iPhone 8 Plus. The wired accessory settings have been checked on both phones. The same receiver and the same adapter were used in all tests.The package includes a warranty card stating a 1-year warranty.Please let me know whether this is a device fault or a compatibility issue, and what solution you can offer under warranty, such as replacement of the faulty component or replacement of the complete set.If necessary, I can provide photos of the packaging and warranty card, as well as a video showing the receiver losing connection.