Product ID:
Subject: Request for Support or Replacement – Wireless CarPlay Adapter (Order 304-7303421-2741160)
Content: Dear Support Team,My father purchased your Wireless CarPlay Adapter 2025 Upgraded (Wireless CarPlay Dongle, converts wired to wireless, Plug & Play, compatible with cars from 2016 and iPhone iOS 12+) on Amazon.Order Number: 304-7303421-2741160Purchase Date: August 26After only four months of use, the device has stopped working. The LED no longer lights up, the car does not detect the adapter, and no Bluetooth signal appears in the settings. Since the device has no buttons, I am unable to perform any reset.Could you please provide support on how to reset the device, or arrange a replacement if it is defective?Thank you very much for your assistance.Kind regards, Rafael Schüßler